Regulatory information
GloryPay
GloryPay is a brand of Xnity SA, Avenue Louise 231, 1050 Brussels, Belgium, company number BE1023778877, info@xnity.be.
Xnity SA is a registered agent of Paynovate SA. GloryPay itself is not a bank, a payment institution or an electronic money institution and does not hold client funds. GloryPay distributes the payment accounts, cards and payment services of Paynovate and handles your onboarding and support.
Paynovate
Paynovate SA, Cantersteen 47, 1000 Brussels, Belgium, company number BE0506.763.929, is an electronic money institution authorised and supervised by the National Bank of Belgium (NBB), Boulevard de Berlaimont 14, 1000 Brussels, nbb.be. The NBB register of electronic money institutions and their agents can be consulted on its website.
Paynovate issues electronic money, provides payment accounts with a Belgian IBAN and offers payment services. Paynovate does not offer bank or deposit accounts, and its payment accounts are not covered by the Guarantee Fund. Client funds are safeguarded in accordance with the applicable regulatory requirements. See Payment account information.
Cards
The Exospend card is issued by Paynovate SA under licence from Visa International Incorporated.
Anti-money laundering
GloryPay and Paynovate are subject to the Belgian and European rules on the prevention of money laundering and terrorist financing. Every account application is verified (identity, address, activity) before an account is opened. Read our anti-money laundering policy.
Complaints
Write first to support@glorypay.com. If we cannot resolve your complaint, you can contact Paynovate's complaints service via paynovate.com. If you are still not satisfied, you can turn to Ombudsfin, the Belgian ombudsman for financial disputes, North Gate II, Boulevard du Roi Albert II 8, bte 2, 1000 Brussels, ombudsfin.be.
Personal data
How we handle your personal data is described in our privacy policy. The supervisory authority is the Belgian Data Protection Authority, dataprotectionauthority.be.